Ask Six Simple Questions to Select the Right Auto Repair Shop

Ask Six Simple Questions to Select the Right Auto Repair Shop


The non-profit Car Care Council recommends asking six simple questions to help identify the right auto repair shop to properly care for one of your most valuable assets, your car.

  1. Does the business employ ASE-certified technicians? Credentials and affiliations are indicators of professionalism and the management's commitment to training and education.
  2. Is the shop and customer waiting area clean and organized? Cleanliness and organization are signs of a well-run business.
  3. Are customers greeted and treated in a friendly and respectful manner? Many auto repair businesses excel in the area of customer service and satisfaction. A simple phone call to the shop to inquire about their services can give you a glimpse of how they treat customers.
  4. Does the business provide a written estimate? The business should complete a written estimate and request your signature prior to starting any repairs on your car.
  5. Does the business offer a warranty? Most auto repair businesses offer a warranty on parts and labor and the warranty is usually in writing or posted in the waiting area.
  6. Does the business have a list of satisfied customers or references that it is willing to give you? Satisfied customers and recommendations from family, friends and neighbors are helpful in finding a good shop. Many auto repair facilities also have company websites that are worth checking out as they often include testimonials and additional information about the business.

"A vehicle is a major purchase for most people, so it makes sense to take the time to select an auto repair facility that will take the best care of that investment," said Rich White, executive director, Car Care Council. "Being an informed auto care consumer means not only learning about your vehicle and its service needs, but also the facility that will make the repairs."

Source: Car Care Council


Reviews

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I've brought my car in multiple times to this shop and have always received great service at a reasonable price. I trust that the work they do on my car is not only of good quality, but that it doesn't include things that I don't need or want. They are very honest, so if they say something needs to done, you know they're not just trying to squeeze more money out of you.

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My go to shop for all my work. I send my teenage daughter there alone and know they will take care of her.

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B&A Auto is the best automobile service in Charlotte. Good people, considerate, reasonable, not trying to sell me products or service I don't need. Extremely thorough and honest. I have been taking my cars to them since 2008. Was introduced to them by a friend and have recommended them for years. They have taken care of all my auto issues, even helped my handicapped brother sell his truck, and pushed back when some guy tried to treat my brother like an idiot because of his handicap. Yeah, 5 stars is not enough. 5+ from me for sure.

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