Our Pledge To You...
We want to earn your business by earning your trust. We will keep the needs of you, our customer, first. We will advise you of any areas of concern that may be safety related or warrant re-inspection in the near future. After a thorough inspection or your vehicle, any required repairs will be discussed with you for your understanding and approval. No repairs will be performed without your informed consent. We will perform only the repairs your vehicle requires. We will install only the highest quality, name brand parts at fair prices. All parts installed by our professionally trained technicians will meet or exceed original equipment specifications and will be backed by our North American Warranty.
If there is something you want to know about your vehicle, or the repairs we are performing, JUST ASK! We Will gladly answer your questions. By Keeping this pledge, we hope to establish a long-term relationship with you and your vehicle. The better we know your vehicle and your needs, the better we can serve you. We want you to be a part of our family.
Thank you for your trust... and business.
I've brought my car in multiple times to this shop and have always received great service at a reasonable price. I trust that the work they do on my car is not only of good quality, but that it doesn't include things that I don't need or want. They are very honest, so if they say something needs to done, you know they're not just trying to squeeze more money out of you.
My go to shop for all my work. I send my teenage daughter there alone and know they will take care of her.
B&A Auto is the best automobile service in Charlotte. Good people, considerate, reasonable, not trying to sell me products or service I don't need. Extremely thorough and honest. I have been taking my cars to them since 2008. Was introduced to them by a friend and have recommended them for years. They have taken care of all my auto issues, even helped my handicapped brother sell his truck, and pushed back when some guy tried to treat my brother like an idiot because of his handicap. Yeah, 5 stars is not enough. 5+ from me for sure.