CUSTOMER SERVICE


Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At Brake and Alignment Center, Inc in Charlotte

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Reviews

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I've brought my car in multiple times to this shop and have always received great service at a reasonable price. I trust that the work they do on my car is not only of good quality, but that it doesn't include things that I don't need or want. They are very honest, so if they say something needs to done, you know they're not just trying to squeeze more money out of you.

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My go to shop for all my work. I send my teenage daughter there alone and know they will take care of her.

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B&A Auto is the best automobile service in Charlotte. Good people, considerate, reasonable, not trying to sell me products or service I don't need. Extremely thorough and honest. I have been taking my cars to them since 2008. Was introduced to them by a friend and have recommended them for years. They have taken care of all my auto issues, even helped my handicapped brother sell his truck, and pushed back when some guy tried to treat my brother like an idiot because of his handicap. Yeah, 5 stars is not enough. 5+ from me for sure.

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Jasper
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