Automotive Service Excellence
Until the early 1970s, consumers had no way to distinguish between incompetent and competent mechanics. In response to this need, the independent, non-profit National Institute for Automotive Service Excellence (ASE) was established in 1972.
ASE's mission is to improve the quality of vehicle repair and service through the testing and certification of repair and service professionals.
At present there are over 420,000 professionals with current certifications. They work in every segment of the automotive service industry: car and truck dealerships, independent garages, fleets, service stations, franchises, and more.
Here's how ASE certification works: Prospective candidates register for and take one or more of ASE's 40-plus exams. The tests are grouped into specialties for automobile, medium/heavy truck, truck equipment, school bus, and collision repair technicians as well as engine machinists, alternate fuels technicians, parts specialists, collision damage estimators and auto service consultants.
Upon passing at least one exam and after providing proof of two years of relevant work experience, the test taker becomes ASE certified. Certification, however, is not for life. To remain certified, those with ASE credentials must be retested every five years.
The tests, which are conducted twice a year at over 700 locations around the country, are administered by ACT, known for its academic and occupational testing programs. The exams stress knowledge of job-related skills. They are no cinch to pass; approximately one out of three test takers fails.
Consumers benefit from ASE certification. It is a valuable yardstick by which to measure the knowledge and skills of individual technicians as well as the commitment to quality of the repair facility employing ASE-certified professionals.
ASE-certified professionals usually wear blue and white ASE insignia and carry credentials listing their exact area(s) of expertise (brakes, engine repair, etc.), while employers often display their technicians' credentials in the customer waiting area.
Consumers should look for facilities that display the ASE Blue Seal of Excellence© logo.
I've brought my car in multiple times to this shop and have always received great service at a reasonable price. I trust that the work they do on my car is not only of good quality, but that it doesn't include things that I don't need or want. They are very honest, so if they say something needs to done, you know they're not just trying to squeeze more money out of you.
My go to shop for all my work. I send my teenage daughter there alone and know they will take care of her.
B&A Auto is the best automobile service in Charlotte. Good people, considerate, reasonable, not trying to sell me products or service I don't need. Extremely thorough and honest. I have been taking my cars to them since 2008. Was introduced to them by a friend and have recommended them for years. They have taken care of all my auto issues, even helped my handicapped brother sell his truck, and pushed back when some guy tried to treat my brother like an idiot because of his handicap. Yeah, 5 stars is not enough. 5+ from me for sure.